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Member Help Centre

Learn how to use Kynd, fix a problem and get answers to your questions.

Getting Started

5 Articles

Kynd Platform Tour & Demo

Setup Your Member Account

Organise Support for Others

Be Both a Member & Support Worker

Types of NDIS Support Services

Account & Profiles

6 Articles

iOS / Android Mobile Apps

Member Account Settings

Update Participant Profiles

Member & Support Worker Lingo

Deleting Your Account

Two-Factor Authentication

NDIS Compliance

5 Articles

Code of Conduct Rights

NDIS Commission's Role

Platform Safety & Trust

Support Worker Verification

Making a Complaint

Find Support

7 Articles

BYO Existing Support Workers

Search & Browse Support Workers

'Save' Support Workers that you like

What Makes a Great Job Post

Send Messages to Support Workers

'Meet & Greet' Guide

Building Your Team of Supports

Book Support

8 Articles

Eligible Support Bookings

Add New & Ongoing Bookings

Change One-Off Bookings

Change Repeating Bookings

Approve Completed Bookings

Cancel Support Bookings

Support Types & Support Item Numbers

Service Notes

Rates & Payment

3 Articles

Agree Rates with Support Workers

Paying for NDIS Support

Booking Cancellations and Fees