What is a Service Note?
A Service Note is a written record of what your Support Worker did with the person they support during their service. Sometimes Service Notes are referred to as progress notes, shift notes, daily notes, communication notes, or client notes.
Adding and Editing Service Notes
After your Support Worker submits a booking for approval, they'll have 24 hours to add and edit a Service Note. These notes will be saved and linked to the booking. The 24 hours editing limitation is in place to ensure the integrity and validity of these important legal records.
How to find your Service Notes
Chronologically ordered from your most recent booking, you can view any Service Notes your Support Worker has completed in your Settings via the 'Service Notes' page.
You have the option to filter your notes by Participant, Support Worker and date.
You can also view completed Service Notes in your completed booking details via Booking > History.
Note - While it is best practice, Service Notes are optional for Support Workers to complete on Kynd. If you don't see any Service Notes recorded in your Settings > Service Notes page, your Support Worker has not completed any notes for your booking.
To learn more about why Service Notes are important and what they should include, read this Help Centre article - Service Notes for Support Workers.