When adding a new booking on Kynd, it’s important you select the correct ‘Primary Support’ type.
It determines the support item numbers and descriptions that will appear on your invoices issued by Kynd.
If you do not have NDIS funding in any of the below support categories, or if the support category you wish to use is not Self Managed or Plan Managed, please contact the Kynd Team before adding or accepting bookings.
Here is a guide to help you choose the right Support Type to match your NDIS funding.
01 Core Daily Living
Selecting the ‘Core Daily Living’ Support Type adds the below "Assistance With Self-Care Activities" support item numbers and descriptions to your invoice issued by Kynd.
For Standard support:
For High Intensity support:
Core Daily Living does not allow you to add Activity Based Transport (Transport), in accordance with the NDIS Pricing Arrangements and Price Limits.
04 Core Social & Rec
Selecting the ‘Core Social & Rec’ Support Type will add the below "Access Community Social and Rec Activ" support item numbers and descriptions to your invoice issued by Kynd.
For Standard support:
For High Intensity support:
Activity Based Transport (Transport) is eligible for Core Social & Rec support items.
Capacity Building (CB)
If your NDIS funding is Plan Managed, when selecting the ‘Capacity Building’ Support Type you will need to contact the Kynd Team to advise which support category and support item you wish to display on your invoices. Kynd currently needs to set this up manually.
IMPORTANT: Capacity Building support does not fund higher rates for evenings, nights, weekends, or public holidays. If you schedule services on these days or times, your support worker must agree to provide your service at rates no higher than the maximum applicable weekday rate, as per the NDIS Pricing Arrangements and Price Limits.
08 Improved Living Arrangement
“Assistance with Accommodation and Tenancy Obligations” funding is used to help Participants find and maintain suitable housing by supporting them to apply for rentals, understand and meet tenancy responsibilities, resolve housing issues, and develop the skills needed for independent living. It may also involve liaising with landlords, agents, or housing services on the Participant’s behalf.
Activity Based Transport (Transport) is eligible for this support item.
09 Increased Social and Community Participation
“Life Transition Planning including Mentoring, Peer Support, and Individual Skill Development” funding is used to support Participants during key life changes - such as moving out of home, starting a new job, or finishing school - by helping them build the skills, confidence, and connections needed to navigate these transitions. This can include mentoring, peer support, goal setting, and capacity-building activities tailored to the Participant’s individual needs.
“Skills Development and Training” funding is used to help Participants build independence and confidence through individualised life skills training. This may include support to develop communication, social interaction, problem-solving, and daily living skills needed to engage more actively in the community.
Activity Based Transport (Transport) is eligible for these support items.
10 Finding and Keeping a Job
“Support in Employment” funding is used to help Participants succeed in open or supported employment by providing on-the-job training, workplace support, and assistance with developing work-related skills. This support is tailored to the individual’s needs and may include help with understanding job tasks, building routines, or communicating with colleagues and supervisors.
“Employment Assistance” funding is used to help Participants prepare for and secure employment through supports such as career counselling, job readiness training, help with job applications or interviews, and identifying suitable work opportunities. It may also include supports specifically for young people aged 15 to 25 transitioning into the workforce.
Activity Based Transport (Transport) is eligible for this support item.
15 Improved Daily Living Skills
“Assistance with Decision Making, Daily Planning, and Budgeting” funding is used to support Participants in building skills to manage their everyday life more independently. This includes help with making informed decisions, organising daily routines, setting goals, and managing money or personal budgets.
“Skill Development and Training including Public Transport Training” funding is used to help Participants build practical skills for greater independence in daily life. This includes learning to use public transport safely and confidently, as well as developing other essential skills such as personal care, communication, or navigating the community.
Activity Based Transport (Transport) is not eligible for these support items.
Support Items and Charge Rates
On Kynd, Independent Support Workers cannot charge rates that exceed the Standard capped limits set by the NDIS Pricing Arrangements and Price Limits for the relevant support item. Built-in booking safeguards prevent overcharging.
If a Member has High Intensity funding and has authorised an Independent Support Worker to charge above the Standard rate, it's important to note that these increased rates apply only to Core Support categories. High Intensity pricing does not apply to Capacity Building supports, which remain capped at the one Standard rate regardless of support complexity or delivery schedule.