Members and Support Workers always need to cancel bookings via the platform.
The NDIS Pricing Arrangements outlines the Short Notice Cancellation Policy.
As all Support Workers using Kynd are independent support worker providers, you can negotiate and agree on a Short Notice Cancellation Policy in line with the NDIS Pricing Arrangements, directly with the independent support worker you are booking support with.
Once you and a Support worker provider agree to a Short Notice Cancellation Policy, you can include this in your Service Agreement.
In the absence of a service agreement, Kynd’s Terms of Use align with the NDIS Pricing Arrangements and can be used to navigate a short notice cancellation scenario.
Independent support worker providers can Submit a booking on Kynd if it falls within the Short Notice Cancellation period you and the support worker agree on. Support workers may reach out and request you Approve the support booking for payment.