Member Help Centre

Getting Started

• Setup Your Member Account
• Organise Support for Others
• Be Both a Member & Support Worker
• Types of NDIS Support Services

Account & Profiles

• iOS / Android Mobile Apps
• Member Account Settings
• Update Participant Profiles
• Member & Support Worker Lingo
• Deleting Your Account

NDIS Compliance

• Platform Safety & Trust
• NDIS Commission's Role
• Support Worker Verification
• Making a Complaint

Find Support

• BYO Existing Support Workers
• Search & Browse Support Workers
• 'Save' Support Workers that you like
• What Makes a Great Job Post
• Send Messages to Support Workers
• 'Meet & Greet' Interview Guide

Book Support

• Add New & Ongoing Bookings
• Change One-Off Bookings
• Change Repeating Bookings
• Approve Completed Bookings
• Cancel One-Off & Ongoing Bookings

Rates & Payment

• Agree Rates with Support Workers
• Paying for NDIS Support
• Booking Cancellations and Fees