Member Help Centre

Getting Started

• Setup Your Member Account
• Organise Support for Others
• Be Both a Member & Support Pro
• Types of NDIS Support Services

Account & Profiles

• iOS / Android Mobile Apps
• Member Account Settings
• Update Participant Profiles
• Member & Support Pro Lingo

Safety & Trust

• Coronavirus (COVID-19) Policy
• Ensuring Safety & Building Trust
• Support Worker Qualifications
• Included Kynd Insurance Cover

Find Support

• Search & Browse Support Pros
• Send Messages to Support Pros
• 'Meet & Greet' Interview Guide
• 'Save' Support Pros that you like

Book Support

• Add New Bookings & Rosters
• Change One-Off Bookings
• Change Repeating Bookings
• Approve Completed Bookings
• Cancel Bookings & Rosters

Rates & Payment

• Agree Rates with Support Pros
• Paying for NDIS Support
• Booking Cancellations / Fees