Member Help Centre

Getting Started

• Kynd Platform Tour & Demo
• Setup Your Member Account
• Organise Support for Others
• Be Both a Member & Support Worker
• Types of NDIS Support Services

Account & Profiles

• iOS / Android Mobile Apps
• Member Account Settings
• Update Participant Profiles
• Member & Support Worker Lingo
• Deleting Your Account
• Two-Factor Authentication

NDIS Compliance

• Code of Conduct Rights
• NDIS Commission's Role
• Platform Safety & Trust
• Support Worker Verification
• Making a Complaint

Find Support

• BYO Existing Support Workers
• Search & Browse Support Workers
• 'Save' Support Workers that you like
• What Makes a Great Job Post
• Send Messages to Support Workers
• 'Meet & Greet' Guide
• Building Your Team of Supports

Book Support

• Eligible Support Bookings
• Add New & Ongoing Bookings
• Change One-Off Bookings
• Change Repeating Bookings
• Approve Completed Bookings
• Cancel Support Bookings
• Support Types & Support Item Numbers
• Service Notes

Rates & Payment

• Agree Rates with Support Workers
• Paying for NDIS Support
• Booking Cancellations and Fees